Shipping and delivery information


Click Here For New DHL Global Mail Tracking Website


(For orders shipped with tracking number such as P1234567PCE1234 in April 2014 onwards0



Methods of shipping from India
We use multiple carriers to ship packages from our depot in India. These included Indiapost, EMS Speedpost, USPS, Parcel Force, Canada Post, DHL Global Mail, Deutsche Post, Hong Kong Post, Singapore Post, Australia Post, New Zealand Post, Russian Post, Ireland Post, La Poste, Correos de EspaƱa, Poczta Polska, Brazil Correios, Poste Italiane, Israel Post and many more.
International airmail
The default method of shipment for all packages. Generally sent via Indiapost or DHL Global Mail, these packages will connect with the local postal provider of the destination country. Tracking number is assigned to all packages under this method. Tracking is available both on the Indiapost and DHL Global Mail website and also on the destination postal website for most countries.
Tracking information for packages
A step by step guide has been created on how to track your order once it has been shipped from our depot in India. Please remember as these are international shipments, they undergo Customs Control clearance processes in India. It can take between 2-4 business days for tracking information to start showing online on the respective websites. Please visit the Tracking Information page for complete details.
Minimum delivery time from date of shipment
The delivery time period varies on a country to country basis. In rare cases, delivery time period may extend due to delays at customs control in your receiving country. Link to the individual postal tracking websites will be sent in the shipment email once your package has been sent from our depot. Please refer to the below table for an approximate delivery time for your listed country. For countries not listed herein, kindly Contact Us.

Country
Standard Free Shipping
Australia
20 - 30 Days
Brazil
20 - 30 Days
Canada
15 - 25 Days
France
20 - 25 Days
Ireland
15 - 25 Days
Israel
25 - 30 Days
New Zealand
15 - 25 Days
Poland
15 - 25 Days
Russia
15 - 30 Days
Singapore
10 - 25 Days
South Africa
15 - 30 Days
Spain
15 - 25 Days
United Kingdom
15 - 25 Days
United States
15 - 30 Days
Rest of EU
15 - 25 Days
Rest of Asia
15 - 30 Days
Rest of the world
Military & Armed Forces - Special Delivery Services
APO & FPO
20 - 45 Days

Order non-delivery complaints
If your order does not arrive within the stated time period having elapsed, kindly contact us immediately to begin an investigation with the postal services department. It can take upto another 15 days for the postal investigation and package trace to complete. We will need to co-ordinate with the sending post office as well as the post office of the receiving destination country which is a time consuming operation.

These cases are very rare, but do happen once in a while and at times do go beyond our control. All we ask our customers is to please be patient while we resolve such situations, as we will make sure that you receive your order at the earliest.